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Payment and Cancellation Policy

1. Reservation

1.1 After receiving an offer via email or by phone, a written reservation needs to be sent to the hotel. With this reservation, the guest accepts the payment and storno policy of the hotel. In the reservation the following data must be included: date of arrival and departure, name of the guests and the childern's date of birth. The reservation process is finished, when our colleagues send you a written comfirmation of the booking.

2. Terms of cancellation

2.1 The order may be cancelled in writing.
2.2 Hotel reservations may be cancelled without penalty up to 30 days before arrival.
2.3 Cancellations made within 15–29 days before arrival: the deposit paid may be converted into a hotel voucher, which can be used within 1 year from the date of issue. For the issue of the voucher, a handling fee of HUF 5,000 shall be deducted from the deposit paid. If the customer does not wish to use the voucher, 90% of the deposit paid shall be charged as penalty.
2.4 Cancellations made within 14 days before arrival: the total amount of the deposit paid shall be charged as penalty.
2.5 If the cancellation is made on the day of arrival or the guest arrives later or leaves earlier than the confirmed check-in and check-out dates, respectively, the guest shall pay 100% of the amount confirmed by the hotel for the entire period booked.
2.6 If the Contracting Party has not secured his or her booking of accommodation-services with an advance payment, credit card guarantee or another means specified in the Contract, and does not arrive until 6:00 p.m. according to local time on the day of arrival, or does not preliminary indicate that he or she will arrive at a later time the Service Provider shall charge at least one day's accommodation fee specified in the Contract as a penalty. In this case the Service Provider shall reserve the accommodation for the Contracting Party until 10:00 a.m. on the day following the day of arrival and then his service provision obligation shall terminate.
2.7.Unforeseeable events (illnesses, accidents, family-related incidents, unfavourable weather conditions, transport bottlenecks, etc.) may occur before and during the trip, therefore we recommend taking out a trip cancellation insurance policy on the day the hotel reservation is made. 
2.8 In case of special and promotional offers, the terms of cancellation shall be regulated by the offer.
2.9 Repayment of services (accommodation, meals, treatments etc.) booked but not used by the Guest during his or her staying in the Hotel or modified by him or her is not possible.
2.10 In the case of booking of products subject to special conditions, group travels or programmes, the Service Provider may specify conditions different from the above in a special Contract.

3. Modification of reservation

3.1. In all cases, changes to reservations shall be made in writing.
3.2 There is an option for the replacement of finalized and confirmed bookings to another date or for the modification of the number of the persons or the type of room depending on the spare capacity according to the following:

  • Changes to reservations up to 15 days before arrival: HUF 5,000 per change.
  • 10% of the final price of the booking before 14-2 days before the arrival, but minimum HUF 10 000 per change
  • Before the arrival, or on the day of arrival, the total amount of the paid deposit will be counted as modification cost.

3.3 In the event of any changes to reservations, the deposit paid (the remaining amount thereof if a fee is charged for the changes made) may be used within a period of maximum 1 year.
3.4 No refund shall be made for services (accommodation, meals, treatments, etc.) booked in advance but not used or modified during the Guest’s stay at the hotel.
3.5 The modification terms given in the offer shall be guiding in the case of special or promotional offers.

4. Terms of payment

4.1 50-70% of the total cost of the vacation is to be paid as advance payment by postal cheque or bank transfer in 5 calendar days after the Provider's confirmation, and a copy of the advance payment voucher (including the name, address, order number, tax number and address in case of a VAT invoice demand) is to be sent to the Provider.
4.2 In the event the period between the booking and arrival is 3 days or less, the full amount shall be paid by the guest on arrival at the hotel reception.
4.3 In case of special offers the payment terms may change and will be contained in the confirmation sent in writing.
4.4 If payments are not settled the booking is automatically deleted.
4.5 Acceptable means of payment: Cash, remittance, credit card
4.6 All costs related to any method of payment shall be charged to the Contracting Party or his or her credit card.
Travel bureaus / Tour operators / OTAs / Cooperating partners:
The contract signed with the service provider shall contain the specific payment terms.
4.7 Gift ticket: The gift ticket may be used only within the term and value specified thereon depending on the available capacities. The ticket shall become void after the expiry.

5. Bank account

  • Raiffeisen Bank Zrt, 12083600-00172699-00100001
  • IBAN: HU94 12083600 00172699 00100001
  • SWIFT UBRTHUHB

Do you whish to pay by credit card or use a membership card? Click here for available payment methods and accepted discount cards!

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Summer 2023 Pre-booking

From the Fairy Garden to the Adrenalin Arena

4.8 / 5

www.google.com

“This hotel is built exclusively for young kids. So many activities, the facilities are great, and staff are wonderful. Would definitely recommend anyone with kids as everyone is pretty much guaranteed a good time.”

John Fontaine

Google, 09. December 2019

  • The “quiet spa” will fall silent

    Shutdown between 12 September and 28 October 2022. After 28 October the silent spa will be open only during special periods, until modified. 

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