1.1 After receiving an offer via email or by phone, a written reservation needs to be sent to the hotel. With this reservation, the guest accepts the payment and storno policy of the hotel. In the reservation the following data must be included: date of arrival and departure, name of the guests and the childern's date of birth. The reservation process is finished, when our colleagues send you a written comfirmation of the booking.
2.1 The order may be cancelled in writing.
2.2 The booking may be cancelled without a fee of cancellation before the first advance payment deadline.
2.3 45 days prior to arrival: free.
2.4 44 to 2 days prior to arrival: 30% of the ordered service,
2.5 From the day before arrival or if the guest does not arrive without preliminary notification on the day of booking 90% of the ordered service shall be charged as a penalty.
2.6 If the Contracting Party has not secured his or her booking of accommodation-services with an advance payment, credit card guarantee or another means specified in the Contract, and does not arrive until 6:00 p.m. according to local time on the day of arrival, or does not preliminary indicate that he or she will arrive at a later time the Service Provider shall charge at least one day's accommodation fee specified in the Contract as a penalty. In this case the Service Provider shall reserve the accommodation for the Contracting Party until 10:00 a.m. on the day following the day of arrival and then his service provision obligation shall terminate.
2.7 In case of special and promotional offers, the terms of cancellation shall be regulated by the offer.
2.8 Repayment of services (accommodation, meals, treatments etc.) booked but not used by the Guest during his or her staying in the Hotel or modified by him or her is not possible.
2.9 In the case of booking of products subject to special conditions, group travels or programmes, the Service Provider may specify conditions different from the above in a special Contract.
3.1 There is an option for the replacement of finalized and confirmed bookings to another date or for the modification of the number of the persons depending on the spare capacity according to the following:
- In case of modification, the paid deposit can be used in the given calendar year, and in maximum 90 days.
Cost of modification:
3.2 For regular guests (who have visited us at least 3 times), one modification per booking is free of charge until 15 days before the arrival.
3.3 The modification terms given in the offer shall be guiding in the case of special or promotional offers.
4.1 30% of the total cost of the vacation is to be paid as advance payment by postal cheque or bank transfer in 10 calendar days after the Provider's confirmation, and a copy of the advance payment voucher (including the name, address, order number, tax number and address in case of a VAT invoice demand) is to be sent to the Provider.
4.2 If you make your booking 14-7 days before the arrival, the advance payment is to be paid in 3 calendar days.
4.3 If the period between the booking and the arrival is 7 days or shorter then the guest shall pay the total amount at the reception desk on arrival.
4.4 In case of special offers the payment terms may change and will be contained in the confirmation sent in writing.
4.5 If payments are not settled the booking is automatically deleted.
4.6 Acceptable means of payment: Cash, remittance, credit card
4.7 All costs related to any method of payment shall be charged to the Contracting Party or his or her credit card.
Travel bureaus / Tour operators / OTAs / Cooperating partners:
The contract signed with the service provider shall contain the specific payment terms.
4.8 Gift ticket: The gift ticket may be used only within the term and value specified thereon depending on the available capacities. The ticket shall become void after the expiry.
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4.8 / 5
“Another biggie for me...Kids Activities. They just don't end...peddal karting, swimming in/outdoor, go ape, tennis, football, craft activities, in/outdoor play areas, sand-pits, 4-5 trampolines in different locations, archery and the list goes on.”
TripAdvisor, 18. July 2017
Dear guests, we can recall some Christmases a long time ago when Hotel Kolping closed for a few days – because WE decided to do so. Now, the Hotel will close again because this is in everyone’s interest.