Payment and Cancellation Policy

1. Reservation

1.1 After receiving an offer via email or by phone, a written reservation needs to be sent to the hotel. With this reservation, the guest accepts the payment and storno policy of the hotel. In the reservation the following data must be included: date of arrival and departure, name of the guests and the childern's date of birth. The reservation process is finished, when our colleagues send you a written comfirmation of the booking.

2. Terms of cancellation

2.1 The order may be cancelled in writing.
2.2. Bookings can be cancelled up to the 21st day before arrival without penalty payment.
2.3. From the 20th to the 7th day before arrival: the deposit paid can be converted into a hotel voucher, which can be used within 1 year from the date of issue. A handling charge of HUF 10,000 is deducted from the deposit paid for the issue of the voucher. If the customer does not require the voucher, the deposit paid is charged as a penalty.
2.4. In the case of cancellations from the 6th day before arrival, the full amount of the deposit paid is charged as penalty.
2.5 If the cancellation is made on the day of arrival or the guest arrives later or leaves earlier than the confirmed check-in and check-out dates, respectively, the guest shall pay 100% of the amount confirmed by the hotel for the entire period booked.
2.6 If the Contracting Party has not secured his or her booking of accommodation-services with an advance payment, credit card guarantee or another means specified in the Contract, and does not arrive until 6:00 p.m. according to local time on the day of arrival, or does not preliminary indicate that he or she will arrive at a later time the Service Provider shall charge at least one day's accommodation fee specified in the Contract as a penalty. In this case the Service Provider shall reserve the accommodation for the Contracting Party until 10:00 a.m. on the day following the day of arrival and then his service provision obligation shall terminate.
2.7.Unforeseeable events (illnesses, accidents, family-related incidents, unfavourable weather conditions, transport bottlenecks, etc.) may occur before and during the trip, therefore we recommend taking out a trip cancellation insurance policy on the day the hotel reservation is made. 
2.8 In case of special and promotional offers, the terms of cancellation shall be regulated by the offer.
2.9 Repayment of services (accommodation, meals, treatments etc.) booked but not used by the Guest during his or her staying in the Hotel or modified by him or her is not possible.
2.10 In the case of booking of products subject to special conditions, group travels or programmes, the Service Provider may specify conditions different from the above in a special Contract.

3. Modification of reservation

3.1. In all cases, changes to reservations shall be made in writing.
3.2. Finalised and confirmed bookings may be changed to another date, and the number of guests or room type may be modified subject to the current rates and availability, with payment of the following fees, up to the 2nd day before arrival at the latest. In the event of a change request within 2 days prior to arrival, the terms and conditions of cancellation apply. (GTC 9.4)

• Up to the 21st day before arrival, free of charge
• From the 20th to the 7th day before arrival, HUF 10,000/occasion.
• From the 6th to the 2nd day before arrival, 10% of the grand total of the booking.

3.3 In the event of any changes to reservations, the deposit paid (the remaining amount thereof if a fee is charged for the changes made) may be used within a period of maximum 1 year.
3.4 No refund shall be made for services (accommodation, meals, treatments, etc.) booked in advance but not used or modified during the Guest’s stay at the hotel.
3.5 The modification terms given in the offer shall be guiding in the case of special or promotional offers.

4. Terms of payment

4.1 50-70% of the total cost of the vacation is to be paid as advance payment by postal cheque or bank transfer in 5 calendar days after the Provider's confirmation, and a copy of the advance payment voucher (including the name, address, order number, tax number and address in case of a VAT invoice demand) is to be sent to the Provider.
4.2 In the event the period between the booking and arrival is 3 days or less, the full amount shall be paid by the guest on arrival at the hotel reception.
4.3 In case of special offers the payment terms may change and will be contained in the confirmation sent in writing.
4.4 If payments are not settled the booking is automatically deleted.
4.5 Acceptable means of payment: Cash, remittance, credit card
4.6 All costs related to any method of payment shall be charged to the Contracting Party or his or her credit card.
Travel bureaus / Tour operators / OTAs / Cooperating partners:
The contract signed with the service provider shall contain the specific payment terms.
4.7 Gift ticket: The gift ticket may be used only within the term and value specified thereon depending on the available capacities. The ticket shall become void after the expiry.

5. Bank account

• Raiffeisen Bank Zrt, 12083600-00172699-00100001
• IBAN: HU94 12083600 00172699 00100001
• SWIFT UBRTHUHB

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